90% Of Our Understanding Comes From Our Eyes…

and it’s important to set time to meet in-person to make business and relationship development efforts more effective. You may find you are able to get more accomplished by meeting in person, rather than exchanging emails or instant messages – where, more often than not, the real meaning is lost. There’s a significant chance of miscommunication occurring when relying on e-mail and/or instant message instead of meeting in-person. Consider the following statement: Amy thinks Mike will succeed.  Depending on which word is emphasized, the meaning changes completely:

  • Amy thinks Mike will succeed. (It’s Amy who thinks this.)
  • Amy thinks Mike will succeed. (Amy’s not entirely certain.)
  • Amy thinks Mike will succeed. (It’s Mike, and no one else.)
  • Amy thinks Mike will succeed. (Mike is not succeeding now, but it will happen.)
  • Amy thinks Mike will succeed. (As opposed to fail.)

There would be no question about meaning if this was an in-person conversation, because the person’s inflection would clarify.

Beyond the fundamental value of crystal clear communication, meeting with people in-person provides that additional (90%) understanding through seeing another person’s perspective. In seeing, we gain greater understanding. With this greater understanding, we have the opportunity to develop a deeper, more authentic relationship.