Widen Your Perspective…
Three Points on Widening Your Perspective:
One – a Quote:
“When you walk in your customers’ and employees’ shoes, you enlarge yourself. Your perspective widens, and so does your concern about what’s important. The benefits you receive from changing your perspective will far exceed those reaped from a narrower vision that includes only the bottom line.” – Scott Deming
Two – Excerpt from Strengthsfinder:
This (below) is interesting – and I’d say the percentages are the same if you swap out “manager” for “customer” –
|If your manager primarily:||You are likely to be disengaged at %:|
|Ignores you||40% disengaged|
|Focuses on your weaknesses||22% disengaged|
|Focuses on your strengths||1% disengaged|
Read Tom Rath’s book: Strengthsfinder. It’s interesting to know your own strengths and equally interesting to understand other combinations of strengths – especially if you are leading people or are involved with business development for your organization. One strength in particular comes to mind when contemplating “Widening Your Perspective” – “individualization” – and those with this core strength – seek to understand where other people are coming from. We work hard to see and feel and understand the other person’s perspective. We work hard to understand other people’s interests and personal strengths. This strength has proven invaluable for me, personally and professionally, because I am continually focused on what’s going on with the other person.
Three – A Prior Post – Sharpen Your Client Focus:
(I’ve re-posted below for convenience)
It’s amazing how little, simple things can help you stand apart and above your competition – generally it boils down to being more client-focused. Eight points to consider…
- Listen: Understand your client and your client’s business so you can come up with appropriate solutions for them.
- Teach: Help them understand what you’re doing so they can apply that knowledge within their business.
- Fit: Be a good fit for the specific needs that your client has. If you’re not a good fit, let your client know, and suggest a few people who may be better suited to their needs.
- Impact: Help your client understand the services you offer that are most appropriate for them and their business, and help them incorporate those services successfully within their business.
- Reliability: Do what you say you are going to do.
- Accessibility: Be there when your client needs you.
- Diligence: Be attentive to details, and research and think before you suggest a course of action for your client.
- Relationship Management: Develop a relationship with your client, communicate and collaborate effectively, and treat your client like a person.
Posted by AmyJ